Information

Welcome to the Novelty Bed Sheet Store. We have 4 Fulfillment Centers in the USA and 1 Fulfillment Center in Australia. We ship worldwide for Customer orders & Wholesale orders. If you would like to know more about stocking our sheets in your store or becoming a Reseller partner please contact us through our ‘Contact us’ page or by the contact details below.

Twister Bed Sheets HQ
PO Box 8568
Bargara, QLD 4670 Australia
E: admin@twisterbedsheets.com.au  |  P: +61 401 990 453
(Office hours: M-F 8:00am – 6:00pm AEST) Typical response time to emails is 2 hours during business hours and 12 hours during non business hours, weekends or public holidays AEST

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What Currency is the Website in?

Our website sales currency is set to USD as we are setup predominantly for export. Australian customers have the option to select bank transfer at checkout and pay the invoice amount to avoid currency conversion and charges.

Delivery Times, Taxes & Shipping Info

Stocked items are dispatched on the next business day from order placement.

* Domestic Australia shipping is by eParcel or DHL Express with tracking applied to each order. Customers will receive an email notification upon dispatch.

* International Standard shipping is by DHL Global Mail or DHL Express. USA customer orders will be delivered by our Fulfillment Centers located in the USA by a carrier of their choice.
We do not deliver to post office boxes.

Standard Delivery Times are below:

Region Handling time Standard Delivery Times Metro
USA 1 Business Day 3-14 Business Days
Australia 1 Business Day 3-7 Business Days
New Zealand 1 Business Day 3-10 Business Days
Rest of the World 1 Business Day 12-21 Business Days

Please note: All of our sales may incur Duty, Taxes and other charges depending on the Import regulations of your country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. Please check with your country customs for estimate of fees if any. And please note, In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested

 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Return shipping costs for change of mind is at the cost of the customer.

1. Please email admin@twisterbedsheets.com.au to request a refund and we will assign you a tracking # and provide you with a shipping label for the item to be returned to the closest fulfillment center.
2. Include in your package a signed letter stating the reason for your return and the original purchase order or receipt.

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping cost that you paid on the order.

Exchanges
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and any price difference for the exchanged product.
**If you have any questions or concerns please feel free to reach out to us.

Privacy Policy

This policy covers how we use your personal information. We take your privacy very serious and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing and Shipping Name
Billing Address
Shipping Address
Email Address
Phone Number

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is used to fill your order. We do not sell or redistribute your information to anyone. From time to time we may need to pass your phone number or email address to our shipping carrier in order to notify you of tracking events or should they have any troubles delivering your order and they may need to phone you. You may also receive a newsletter email from us which you will have the option to opt out from at any time should you decide you do not wish to keep in touch.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card or Paypal data. You may checkout at our store as a guest or at any time you can notify us to delete any guest or account information that had been created in order to complete your transaction. Please note that any account or guest account information can only be deleted once your item is confirmed as being delivered to you. This is due to your delivery tracing events being logged in this area.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

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King Size Twister Bed sheet

King Size Twister Bed sheet

Queen Size Twister Bed sheet

Queen Size Twister Bed sheet

California King Size Twister Bed Sheet

California King Size Twister Bed Sheet

Double/full size Twister Bed Sheet

Double/full size Twister Bed Sheet

 

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